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Frequently Asked Questions - For Sellers

Getting Started

Why would I want to be on Realtor.com?

Realtor.com is where buyers look first and most often. It is the single most popular real estate website in the U.S. with millions of home buyers visiting it every month.

What's the difference between Realtor.com and the MLS?

Realtor.com is the public version of the MLS. The public can only see MLS listings through Realtor.com, but not all MLS listings are forwarded to Realtor.com. The only way for a home to appear on Realtor.com is for it first to be listed in a local MLS.

What does getting on Realtor.com entail?

After you create and pay for your listing on USRealty.com, you will be assigned a listing agent, but this agent will not receive the traditional 3% commission. A listing agent must be included if one wishes to post a property on Realtor.com. That agent will provide you with paperwork necessary for your local market. Once you fill out that paperwork and return it to said listing agent your home will be placed on to Realtor.com within 4 business days.

How many people will see my listing?

  • Millions and millions. USRealty.com ensures that your listing is published where local buyers will see it – on the Multiple Listing Service – as well as at national real estate websites, such as Realtor.com, Zillow.com and Trulia.com.
  • 90% of home buyers rely first and most often on online listings to choose which houses they will visit, according to National Association of Realtors research.

Can you help me upload my photos?

Yes, email info@USRealty.com and a member of our customer service team will assist you.

What is the best photo to use for my main photo?

USRealty.com recommends that sellers use a clear, exterior image of their property on a sunny day as their primary photo. Please see the Library for extensive tips about creating a winning listing.

About USREALTY.com and Online Real Estate Listings

What is the Multiple Listing Service? How can USRealty.com offer listings through local MLS systems when it is based in New York?

  • The Multiple Listing Service or MLS is a closed database of properties for sale that can only be edited and viewed by licensed real estate agents.
  • The vast majority of homes sold in the U.S. are listed on the MLS. The MLS is how real estate agents alert other agents that a property is for sale, and it is the primary way that agents find a property to show to prospective buyers.
  • USRealty.com believes that the MLS system works, which is why our business model supports local multiple listing services. New York-based USRealty.com has arrangements with local MLS systems.
  • Without USRealty.com, a listing agent simply charges a home seller the going rate – usually 6%. The cost of listing the house on the local MLS is covered by the listing agent’s portion of that commission – about 3%. The other 3% goes to the buyer’s agent and her broker.
  • With the USRealty.com system, the home seller pays the buyer’s agent commission through USRealty.com, but saves the 3% listing agent’s commission by self-managing the sale. This rewards agents who help make the sale, while ensuring that sellers save thousands of dollars retain as much equity as possible.
  • All multiple listing services are locally owned and operated with different, though similar, rules. A MLS typically covers a single county, though there are many overlapping MLS territories. Some MLS systems charge an additional fee, which can range from $10 to $50 per property.

What are the steps to be listed on the MLS? How long does it take?

  • You decide how widely your listing will be distributed on online listing sites.
  • After selecting a package that includes an MLS listing you will be contacted by a licensed real estate agent, usually within two business days. The agent will send you a listing agreement that must be filled out prior to your home being listed in your local MLS. Once you have filled out the agreement, signed it and faxed it back, your home will be advertised for sale in the appropriate MLS.
  • After completing your paperwork, your property will appear in your local MLS, usually within one business day.
  • If you choose, your property also will appear on Realtor.com, usually within 72 hours of being posted on your local MLS.

Will my property be added to other MLS-affiliated websites?

Most likely, yes. However, neither USRealty.com nor our listing agents control any third-party websites and therefore can't guarantee which sites affiliated with the MLS your property will be added to aside from Realtor.com.

Can I sell a short sale, a foreclosure, a building lot or commercial property through U S Realty?

You can sell any type of property on USRealty.com. Generally speaking, we specialize in selling residential properties, but we have no prohibition against listing commercial properties or raw land.

I’m a builder or investor with many properties to sell. Can I get a discount for listing in volume?

Yes, we offer generous volume discounts. If you're interested in listing multiple properties simply email your request to info@USRealty.com.

Will buyers’ agents show my home?

Agents are motivated by commissions. With some of USRealty.com’s packages, buyers’ agents receive the exact same commission as they receive with traditional commission structures. They are fully compensated for participating in a successful sale. The 3% commission package gives buyer agents a 2% commission and USRealty.com keeps 1%. Some home sellers decide after listing their homes to increase that to 2.5% or 3% for the buyer agents.

If there isn’t a traditional seller’s agent, who shows my property?

You self-manage the logistics of the sale, which includes:

  • Scheduling showings (you would have to coordinate with a sellers’ agent anyway)
  • Showing the home
  • Preparing and presenting supplemental marketing materials (see our Library for great tips on marketing)
  • Negotiating a deal
  • Co-operating with the closing process

Will my contact information be shown on the MLS and on Realtor.com?

  • Yes, your contact information will be shown on MLS. Agents who see your house in the MLS and are interested will contact you directly.
  • On Realtor.com your USRealty.com listing agent's contact information will be shown. The agent will relay any interested parties from Realtor.com to you.
  • Realtor.com and the MLS are closely related, but are not the same. Each has different rules regarding listing contact information.

How long will be my listing remain on the MLS?

  • Your property will remain viewable in your local MLS for six months or until your property sells, whichever happens first.

If I select a package that does not include MLS or other features can I upgrade later or do I have to pay for a full package?

  • Yes, you can upgrade your package at any time. Simply login in to your admin and click “Upgrade.”
  • You will be charged for the difference in price only. It is not necessary for you to pay for the entire cost of the MLS package.

Why do I have to interact with an agent in order to get on Realtor.com?

Only licensed real estate agents can place listings into the Multiple Listing Service and Realtor.com, which is why it’s necessary for you to interact with an agent to complete your Realtor.com listing.

Typically you will have to fill out only one USRealty.com form, entitled “Listing Agreement.”

In some cases you may be asked to fill out a short, additional form stating that you have paid the listing agent a flat fee in lieu of a commission.

What does “Agents Protected” mean?

"Agents Protected" means that the property seller, whether an agent or an owner, has expressed a willingness to pay an agent a commission should that agent bring a buyer and help consummate the sale of the home.

Why does USRealty.com need my credit card for the 14 Day Free Trial?

To provide quality listings and accurate data, we must ensure that we receive payment if your listing runs longer than 14 days. Your credit card will not be charged until after 14 days have passed, and we will send you a reminder email before your free trial expires.

Managing My Listing

How can I contact U S Realty.com?

  • You can contact USRealty.com with questions or comments, 24 hours a day, seven days a week by emailing info@USRealty.com.
  • You also can call, toll free, 1-800-230-6685, Monday through Friday between 9am and 5pm Eastern time.

How often will I be charged?

It depends on whether you decide to start for free, with a local MLS listing, or for a fee, which gets your home listed on Realtor.com and all national real estate websites.

  • USRealty.com only automatically rebills your credit card for the $99 a month option.
  • The service is free to buyers.

Can I pay for my listing with a check or money order? Can I pay in installments?

We only accept credit cards for payment at this time and we aren't able to accept payment in installments.

Can I make changes to my MLS listing?

Yes, you typically can make up to two changes to your MLS advertisement at no cost. Any and all changes must be communicated directly by you to the listing agent assigned to you by USRealty.com.

How do I cancel my listing?

  • You can cancel USRealty.com at any time unless you have opted for the 3% commission package.
  • Log in to your Seller Admin using your username and password.
  • Click on Cancel my Listing.

Can I cancel my Realtor.com package at any time?

Yes, you can cancel your Realtor.com listing at any time unless you have opted for the 3% commission package. Simply send an email to your listing agent requesting cancellation.

How many photos can I add to Realtor.com?

With our Realtor.com package you can upload up to 25 photos to Realtor.com because our package provides you with a Realtor.com Showcase Listing.

How do I edit my ad? How often can I edit my ad?

  • You can edit your property listing on USRealty.com at any time and you can make an unlimited number of edits at no charge.
  • Simply log in to your Seller Admin using your username and password.
  • Click on Edit my Listing.

How do I find out how many times my ad has been viewed?

  • You can view the number of times your property has been viewed by prospective buyers at any time.
  • Simply log in to your Seller Admin using your username and password.
  • Then click on or view Buyer Views.

How do I reply to an e-mail from a potential buyer?

Email from potential buyers will be delivered directly to your inbox. You can reply directly to interested parties.

When and how do I post photos of my property?

  • After a property listing is successfully input into the USRealty.com database the seller will receive instructions on how to upload photos of the property.
  • The photo upload process is quick and easy, but it is necessary to have digital images of the property.
  • Photos can be added and deleted or altered whenever the seller chooses over the lifetime of the property advertisement.
  • To add, delete or edit photos simply log in in to the Seller Admin and click on Edit Photos.

TROUBLESHOOTING

Help! I am having trouble logging in.

  • Check to be sure that you're using the correct username and password. Your username is your email address.
  • If you've forgotten your password please use our password recovery functionality. You can find it by clicking here: Password Recovery.
  • If that doesn't work please forward your name and Property ID number to info@USRealty.com and request a new username and password.

I replaced a photo on my ad with a new photo but I can still see the old one. Why?

Often times it is necessary for sellers to hit the refresh button on their browser in order to see their new photo.

I received a fraudulent email or spam through my USRealty listing. What do I do?

  • First, don't respond to the email.
  • Second, forward the email to info@USRealty.com.

How can I protect myself from fraudulent offers and scams?

  • Be alert and watch for spam. Spam is unwanted or unsolicited emails advertising goods or services for sale. If you're concerned about any communication you've received from a buyer or seller on USRealty.com please forward the communication to USRealty.com at info@USRealty.com or you can call toll free 1-800-230-6685, Monday through Friday between 9am and 5pm Eastern time.
  • Click on the following link to read more about how you can protect yourself on the Internet: www.onguardonline.gov

If I give you my email address, will you send spam or sell it?

  • Your privacy is important to us. Click here to view USRealty.com's Privacy Policy.

 

Frequently Asked Questions (FAQ) - For Buyers

 

 

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